Some connected devices (portable GPS, Hotspot routers, Alarms, car infotainment systems, connected watches etc. require a manually configured internet connection in order to connect the device to the mobile network.
To do this, it may be necessary to manually configure the APN of the connected device. Without this, the device may not connect to the mobile network.
Here is how to connect a connected object to the MUCHO network, once your MUCHO Sim is inserted into your connected device.
- In the device settings, look for the connections or SIM settings menu
- Find the menu called “Access Point Name” (APN)
- Select MUCHO for the name and INTERNET for the APN
- Register and restart your device.
If despite these directions you are unable to connect your connected device, please contact the device vendor by showing them this message, so that they can guide you through the manual configuration specific to the device they sold you.
ID: FAQ_EXT-09_10158_1question
You are looking for a mobile subscription for Switzerland and Europe at a low price? Discover MUCHO MINI, our subscription for less than CHF10 for Switzerland and Europe on the No. 1 mobile network, without commitment.
Our MUCHO MINI subscription for CHF 35.90 (excluding promotional discount) includes:
- 5 GB of 4G internet in Switzerland
- 300 Minutes + SMS in Switzerland and to Europe
- 500MB Roaming in Europe
Follow these instructions to order and activate your MUCHO subscription:
You will find all the detailed information in the mobile subscriptions.
Conditions applicable to the MUCHO MINI subscription:
- A one-time activation fee of CHF35 is applied at the time of subscription.
- The subscription is billed monthly and is done at the beginning of the month including the previous month’s non-subscription usage. Payment is made automatically by the means of payment selected by the customer: credit card, debit card or PostCard.
ID: FAQ_EXT-09_10159_1question
Do you want a mobile subscription that combines unlimited Switzerland and Europe? Enjoy unlimited Switzerland and Europe every month in one subscription with MUCHO EUROPE for your peace of mind. Travel freely and stay connected wherever you are in Europe as well as in Switzerland.
Our MUCHO EUROPE subscription at CHF 79. 90 (excluding promotional discount) includes:
For Switzerland:
- Unlimited Internet in Switzerland
- Unlimited minutes + SMS in Switzerland
For Europe:
- 180 Minutes to and within Europe (means 180 minutes from Switzerland to Europe or from Europe to Switzerland and Europe)
- 10GB Roaming in Europe
Follow these instructions to order and activate your MUCHO subscription:
You will find all the detailed information in the mobile subscriptions.
Conditions applicable to the MUCHO EUROPE subscription:
- A one-time activation fee of CHF35 is applied at the time of subscription.
- Subscription billing is monthly and is done at the beginning of the month including the previous month’s non-subscription usage. Payment is made automatically by the payment method selected by the customer: credit card, debit card or PostCard.
- The subscriptions are reserved for mobile, private and normal use. By “normal private use”, MUCHO means normal mobile use in connection with the use of the SIM card in a smartphone for Internet connections. For more information, you can consult our general conditions of sale in force.
- The MUCHO EUROPE Subscription is reserved for customers whose residence is in Switzerland and whose use is mostly in time from Switzerland. For more information on the restrictions applying to extended usage from Europe, consult our general sales conditions in force.
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ID: FAQ_EXT-09_10160_1question
Changing to a subscription with a higher price is free.
Changing to a subscription with a lower price results in a processing fee for the subscription change as outlined in the service fee list.
ID: FAQ_EXT-06_10162_1question
Living close to the border can cause disruptions caused by the proximity of antennas of foreign networks that transmit very far into Swiss territory.
Here are our tips to avoid switching to Roaming while remaining connected to the MUCHO network:
- In the first instance, you need to go to the city center or to a place with good MUCHO mobile coverage and put your phone in automatic connection to the network. Your phone will then connect to the MUCHO network.
- Once the phone connected to MUCHO (from the city center), you need to activate it manual search of MUCHO network.
So, when you are in border area (at home), as your phone will now be in manual connection to MUCHO network, it will stay on MUCHO network without interference from the neighboring country network.
ID: FAQ_EXT-09_00242_1question
