Can I get a public IP address?

No, like all Mobile operators, MUCHO dynamically allocates public IPV4 addresses and ports. These address pools are born by MUCHO’s 3G/4G data servers.

ID: FAQ_EXT-01_10094_1question

Can I transfer my current number to my employer’s name and take the MUCHO subscription ?

No, a SIM with a business owner cannot be ported to MUCHO. To port your current mobile number, you must be the legal owner of your number. However, a solution exists. If the number is in the name of your employer, you must first ask your current operator to transfer the ownership of the number to your private name. For this, the signature and the agreement of your employer are necessary. Once your current operator has confirmed that you have become the owner of the mobile number (and no longer your company or employer), then you can request portability of your number by sending us the form in your name completed and signed.

You have not yet ordered your subscription

Here is the procedure to follow:

  1. Order online your MUCHO subscription and select “keep my number”.
  2. At the end of your order, validate your identity.
  3. Your SIM card will be directly activated on the date of portability of your number.

Our quality commitment

  • We will take care of porting with your old operator. You do not need to cancel with your former operator.
  • We always respect the end date of our future customers’ contract to perform the portability. You avoid any penalty for early termination, except on your request.
  • Following your portability request, you are informed by SMS and email within 5 working days of the acceptance or rejection of your portability request by your current operator. The billing of your subscription will start on the day of your portability.

You already have a MUCHO subscription

Here is the procedure to follow:

You can make your portability request at any time by filling out our portability form and then returning it to us by email at contact@muchomobile.ch.

ID: FAQ_EXT-01_10095_1question

Can I take out a MUCHO mobile subscription for each member of my family ?

Yes, of course, with MUCHO, all members of your family can benefit from our mobile subscription. To do this, you need to order each subscription separately on our website. You will then need to validate the identity of each member of your family with an ID card and a selfie. Children are accepted as holders from the age of 16. For a younger child, you can order a MUCHO SIM card in your name.

Once your orders are validated, you will receive your SIM cards in just a few days directly to your home.

Each month, the invoices will be present in your respective myMUCHO cockpits. You can pay with the same credit card for each subscription, but you will have as many accounts as you have family members.

ID: FAQ_EXT-01_10096_1question

Will my mobile line be interrupted if I transfer my number ?

No, there will be no network interruption when we transfer our number. Your phone number will work on your current operator’s SIM card until your portability date. As soon as the portability date is accepted, you will be informed by email and SMS of the actual portability date of your number. Your mobile number will work from the portability date on your new MUCHO SIM card.

ID: FAQ_EXT-02_10097_1question

How fast is the Internet in Switzerland and in Roaming for mobile subscriptions?

Internet speed in Switzerland

Mobile subscriptions and prepaid packs

For mobile subscriptions and prepaid packs, we deliver internet speed in Switzerland in 4G Top-Speed with a maximum bitrate in Download of 50 Mbit/s and in Upload at 10 Mbit/s, the video definition is delivered in 480p max. The Hotspot functionality is delivered by MUCHO with a maximum speed in Download of 10 Mbit/ s and in Upload at 5 Mbit/s.

Internet options

For internet options (e.g. PLUS1GB), we deliver an internet speed in Switzerland in 4G Full-Speed with a maximum speed in Download of 100 Mbit/s and in Upload at 5 Mbit/s, video definition is delivered in 1080p max (FULL HD). Hotspot functionality is delivered by MUCHO in maximum speed of 100 Mbit/s and Upload at 5 Mbit/s.

Roaming internet speed

Our Roaming coverage is delivered in 4G network in more than 160 countries in the world. For each country two to three 4G mobile networks are available to provide the best possible geographic coverage in the countries you visit. Roaming internet speed is delivered in 4G Top-Speed at 30Mbps downstream and 5Mbps upstream. The video definition is delivered in 480p. Roaming Hotspot functionality is available at 10Mbps downstream and 5Mbit/s upstream.

To find out our Roaming rates for international please click here.

ID: FAQ_EXT-02_10099_1question