{"id":10763,"date":"2022-12-02T11:07:12","date_gmt":"2022-12-02T11:07:12","guid":{"rendered":"https:\/\/muchomobile.ch\/faq?ht_kb=is-it-possible-to-have-my-online-subscription-refunded"},"modified":"2026-08-28T12:27:23","modified_gmt":"2026-08-28T12:27:23","slug":"online-subscription-refund","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/en\/item\/online-subscription-refund\/","title":{"rendered":"Is it possible to have my online subscription refunded?"},"content":{"rendered":"

In Switzerland, there is no statutory right of withdrawal when purchasing a subscription online.<\/p>\n

However, as a commercial gesture, MUCHO offers a refund of the first month of the subscription (excluding the activation fee)<\/strong>, provided that the SIM card has not yet been shipped.<\/p>\n

The refund is made directly to the payment card used for the purchase.<\/p>\n

To request the cancellation of your order, please contact our customer service team by completing the contact form available here<\/a>.<\/p>\n

ID: FAQ_EXT-09_10004_1question<\/div>\n","protected":false},"excerpt":{"rendered":"

In Switzerland, there is no statutory right of withdrawal when purchasing a subscription online. However, as a commercial gesture, MUCHO offers a refund of the first month of the subscription (excluding the activation fee), provided that the SIM card has not yet been shipped. 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