{"id":10784,"date":"2022-12-05T10:17:24","date_gmt":"2022-12-05T10:17:24","guid":{"rendered":"https:\/\/muchomobile.ch\/faq?ht_kb=why-is-the-internet-speed-on-my-unlimited-package-or-subscription-suddenly-reduced-fair-use-policy"},"modified":"2026-09-09T11:29:15","modified_gmt":"2026-09-09T11:29:15","slug":"reduced-internet-speed","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/en\/item\/reduced-internet-speed\/","title":{"rendered":"Why is the internet speed on my unlimited package or subscription suddenly reduced? (Fair Use Policy)"},"content":{"rendered":"<div class=\"id_content_key\">ID: FAQ_EXT-04_10025_1question<\/div>\n\n\n<p class=\"wp-block-paragraph\">Our unlimited MUCHO subscriptions and prepaid packages are intended for normal, private mobile use, in accordance with our <a href=\"https:\/\/muchomobile.ch\/en\/terms-conditions\">currently applicable General Terms and Conditions.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Protecting the quality of the services provided to the MUCHO community is very important to us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Extreme usage, such as <strong>business use<\/strong> (e.g. mass phone calls) or <strong>using the service as a replacement for a fixed Internet connection<\/strong> (e.g. installing SIM cards in routers or continuously using Internet tethering), puts the quality of our services at risk and is therefore prohibited.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once such abusive usage is detected, you will automatically be notified by SMS. This will result in an automatic reduction of the Internet speed to <strong>256 Kbps<\/strong> (the Internet service remains unlimited, but at a reduced speed).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of prolonged and repeated excessive usage, promotional discounts granted may be terminated or contracts with the offending customers may be cancelled, in accordance with the currently applicable General Terms and Conditions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is considered abnormal Internet usage?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Abnormal Internet usage refers to usage that is <strong>non-mobile (fixed)<\/strong>, <strong>business-related<\/strong>, or involves an <strong>unusually high volume of data consumption<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Excessive use of your SIM card occurs when our systems detect a data consumption volume that is higher than the average consumption of <strong>90% of other MUCHO customers<\/strong>, in accordance with our current General Terms and Conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Top Speed Internet connection<\/strong> will be restored at the beginning of the next monthly cycle of your subscription or prepaid package.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can I add additional Internet data?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With MUCHO, you can add an additional Internet option at any time by SMS or through your <strong>myMUCHO cockpit<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Activate an option by SMS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Simply send the name of the desired Internet option by SMS to <strong>778<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, to add <strong>5 GB<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For a prepaid package:<\/strong> Send <strong>PLUS5<\/strong> by SMS to <strong>778<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ID: FAQ_EXT-04_10025_1question Our unlimited MUCHO subscriptions and prepaid packages are intended for normal, private mobile use, in accordance with our currently applicable General Terms and Conditions. Protecting the quality of the services provided to the MUCHO community is very important to us. Extreme usage, such as business use (e.g. mass phone calls) or using the [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"ht-kb-category":[3450,3461],"ht-kb-tag":[],"class_list":["post-10784","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-internet-in-switzerland","ht_kb_category-network-problem"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why is the internet speed on my unlimited package or subscription suddenly reduced? (Fair Use Policy) - FAQ | Mucho Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why is the internet speed on my unlimited package or subscription suddenly reduced? (Fair Use Policy) - FAQ | Mucho Mobile\" \/>\n<meta property=\"og:description\" content=\"ID: FAQ_EXT-04_10025_1question Our unlimited MUCHO subscriptions and prepaid packages are intended for normal, private mobile use, in accordance with our currently applicable General Terms and Conditions. Protecting the quality of the services provided to the MUCHO community is very important to us. Extreme usage, such as business use (e.g. mass phone calls) or using the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.muchomobile.ch\/en\/item\/reduced-internet-speed\/\" \/>\n<meta property=\"og:site_name\" content=\"FAQ | Mucho Mobile\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-09T11:29:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/item\\\/reduced-internet-speed\\\/\",\"url\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/item\\\/reduced-internet-speed\\\/\",\"name\":\"Why is the internet speed on my unlimited package or subscription suddenly reduced? (Fair Use Policy) - FAQ | Mucho Mobile\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/#website\"},\"datePublished\":\"2022-12-05T10:17:24+00:00\",\"dateModified\":\"2026-09-09T11:29:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/item\\\/reduced-internet-speed\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/item\\\/reduced-internet-speed\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/item\\\/reduced-internet-speed\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why is the internet speed on my unlimited package or subscription suddenly reduced? (Fair Use Policy)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/\",\"name\":\"FAQ | Mucho Mobile\",\"description\":\"Free on the best mobile network at the best price\",\"publisher\":{\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/#organization\",\"name\":\"Mucho Mobile\",\"url\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/muchomobile.ch\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/Logo-MuchoMobile.png\",\"contentUrl\":\"https:\\\/\\\/muchomobile.ch\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/Logo-MuchoMobile.png\",\"width\":122,\"height\":41,\"caption\":\"Mucho Mobile\"},\"image\":{\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why is the internet speed on my unlimited package or subscription suddenly reduced? (Fair Use Policy) - FAQ | Mucho Mobile","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Why is the internet speed on my unlimited package or subscription suddenly reduced? (Fair Use Policy) - FAQ | Mucho Mobile","og_description":"ID: FAQ_EXT-04_10025_1question Our unlimited MUCHO subscriptions and prepaid packages are intended for normal, private mobile use, in accordance with our currently applicable General Terms and Conditions. Protecting the quality of the services provided to the MUCHO community is very important to us. Extreme usage, such as business use (e.g. mass phone calls) or using the [&hellip;]","og_url":"https:\/\/help.muchomobile.ch\/en\/item\/reduced-internet-speed\/","og_site_name":"FAQ | Mucho Mobile","article_modified_time":"2026-09-09T11:29:15+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.muchomobile.ch\/en\/item\/reduced-internet-speed\/","url":"https:\/\/help.muchomobile.ch\/en\/item\/reduced-internet-speed\/","name":"Why is the internet speed on my unlimited package or subscription suddenly reduced? (Fair Use Policy) - FAQ | Mucho Mobile","isPartOf":{"@id":"https:\/\/help.muchomobile.ch\/en\/#website"},"datePublished":"2022-12-05T10:17:24+00:00","dateModified":"2026-09-09T11:29:15+00:00","breadcrumb":{"@id":"https:\/\/help.muchomobile.ch\/en\/item\/reduced-internet-speed\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.muchomobile.ch\/en\/item\/reduced-internet-speed\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/help.muchomobile.ch\/en\/item\/reduced-internet-speed\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/help.muchomobile.ch\/en\/"},{"@type":"ListItem","position":2,"name":"Why is the internet speed on my unlimited package or subscription suddenly reduced? (Fair Use Policy)"}]},{"@type":"WebSite","@id":"https:\/\/help.muchomobile.ch\/en\/#website","url":"https:\/\/help.muchomobile.ch\/en\/","name":"FAQ | Mucho Mobile","description":"Free on the best mobile network at the best price","publisher":{"@id":"https:\/\/help.muchomobile.ch\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.muchomobile.ch\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/help.muchomobile.ch\/en\/#organization","name":"Mucho Mobile","url":"https:\/\/help.muchomobile.ch\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/help.muchomobile.ch\/en\/#\/schema\/logo\/image\/","url":"https:\/\/muchomobile.ch\/blog\/wp-content\/uploads\/2021\/06\/Logo-MuchoMobile.png","contentUrl":"https:\/\/muchomobile.ch\/blog\/wp-content\/uploads\/2021\/06\/Logo-MuchoMobile.png","width":122,"height":41,"caption":"Mucho Mobile"},"image":{"@id":"https:\/\/help.muchomobile.ch\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/help.muchomobile.ch\/en\/wp-json\/wp\/v2\/ht-kb\/10784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.muchomobile.ch\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.muchomobile.ch\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.muchomobile.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.muchomobile.ch\/en\/wp-json\/wp\/v2\/comments?post=10784"}],"version-history":[{"count":7,"href":"https:\/\/help.muchomobile.ch\/en\/wp-json\/wp\/v2\/ht-kb\/10784\/revisions"}],"predecessor-version":[{"id":16866,"href":"https:\/\/help.muchomobile.ch\/en\/wp-json\/wp\/v2\/ht-kb\/10784\/revisions\/16866"}],"wp:attachment":[{"href":"https:\/\/help.muchomobile.ch\/en\/wp-json\/wp\/v2\/media?parent=10784"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.muchomobile.ch\/en\/wp-json\/wp\/v2\/ht-kb-category?post=10784"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.muchomobile.ch\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=10784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}