{"id":10802,"date":"2022-12-02T11:08:00","date_gmt":"2022-12-02T11:08:00","guid":{"rendered":"https:\/\/muchomobile.ch\/faq?ht_kb=what-to-do-if-my-mucho-sim-card-does-not-work-i-have-no-network-and-i-receive-a-message-informing-me-that-the-operator-is-not-supported-by-the-phone"},"modified":"2026-08-25T13:53:32","modified_gmt":"2026-08-25T13:53:32","slug":"sim-not-working-samsung","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/en\/item\/sim-not-working-samsung\/","title":{"rendered":"My SIM does not work with a Samsung: how to activate MUCHO mobile services?"},"content":{"rendered":"

Some newer phones require a properly configured internet connection in order to connect the smartphone to the MUCHO network.<\/p>\n

To do this, it is necessary to properly configure your APN. Without this, the phone may not connect to the mobile network or incoming calls may not work.<\/p>\n

Here is how to connect your smartphone to the network once your Sim is inserted into your smartphone.<\/h2>\n
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  1. Select in your phone’s SETTINGS, CONNECTIONS menu<\/li>\n
  2. Select Mobile Networks, Find Access Point Name (APN)<\/li>\n
  3. Select “ADD”<\/li>\n
  4. Select the NAME field and enter the word MUCHO. Select the APN field and enter internet<\/strong><\/li>\n
  5. Select the Menu button (the 3 dots at the top right). Select Save<\/li>\n
  6. Power off and restart your phone.<\/li>\n<\/ol>\n<\/div>\n

    To take you step by step through setting up your phone’s internet. Check out our tutorial videos “How to set up the MUCHO Internet?”<\/h2>\n