{"id":13073,"date":"2022-12-05T08:06:52","date_gmt":"2022-12-05T08:06:52","guid":{"rendered":"https:\/\/muchomobile.ch\/faq\/faq\/my-internet-connection-does-not-work-with-an-iphone-how-to-activate-mucho-mobile-services\/"},"modified":"2025-11-19T10:48:54","modified_gmt":"2025-11-19T10:48:54","slug":"internet-not-working-iphone","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/en\/item\/internet-not-working-iphone\/","title":{"rendered":"My Internet connection does not work with an iPhone: How to activate MUCHO mobile services?"},"content":{"rendered":"<p>Some newer phones require a properly configured internet connection in order to connect the smartphone to the MUCHO network.<\/p>\n<p>To do this, it is necessary to properly configure your APN. Without this, the phone may not connect to the internet or the hotspot may not work.<\/p>\n<h2>Here&#8217;s how to connect your smartphone to the network once your Sim is inserted into your smartphone.<\/h2>\n<ol>\n<li><span style=\"font-family: 'Open Sans', Arial, sans-serif; font-size: 14px; font-weight: 500;\">In the settings of your phone, select the <strong>Mobile Service<\/strong> \/ <strong>Mobile Data<\/strong> menu.<\/span><\/li>\n<li>Find the <strong>Mobile Data Network<\/strong> menu.<\/li>\n<li>Verify if the <strong>Use Network Provider Settings<\/strong> button is visible.<\/li>\n<li>If the button is visible, ensure that it is activated. In the <strong>Mobile Data<\/strong> and <strong>Personal Hotspo<\/strong>t sections, the &#8220;APN&#8221; fields are automatically configured. Manual setup is not required (ignore all following steps).<\/li>\n<li>If the <strong>Use Network Provider Settings<\/strong> button is NOT visible, find the <strong>Mobile Data<\/strong> section.<\/li>\n<li>Select the &#8220;<strong>APN<\/strong>&#8221; field and type the word: <strong>internet<\/strong>.<\/li>\n<li>Do not fill in anything on the &#8220;Username&#8221; and &#8220;Password&#8221; fields.<\/li>\n<li>Then find the <strong>Personal Hotspot<\/strong> menu.<\/li>\n<li>Select the &#8220;<strong>APN<\/strong>&#8221; field and type the word: <strong>internet<\/strong>.<\/li>\n<li>Do not fill in anything on the &#8220;Username&#8221; and &#8220;Password&#8221; fields.<\/li>\n<li>Click on &#8220;<strong>back<\/strong>&#8221; to save.<\/li>\n<\/ol>\n<div><\/div>\n<h2>To walk you through step by step how to set up your phone&#8217;s internet. Discover our tutorial videos &#8220;How to configure the MUCHO Internet?&#8221;<\/h2>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/AdJlJXyOI50\" width=\"560\" height=\"315\"><\/iframe><\/p>\n<div class=\"id_content_key\">ID: FAQ_EXT-07_10138_1question<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Some newer phones require a properly configured internet connection in order to connect the smartphone to the MUCHO network. To do this, it is necessary to properly configure your APN. Without this, the phone may not connect to the internet or the hotspot may not work. Here&#8217;s how to connect your smartphone to the network [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[4557,3461,3448],"ht-kb-tag":[],"class_list":["post-13073","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-activating-my-mucho-services","ht_kb_category-network-problem","ht_kb_category-sim-card-activation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>My Internet connection does not work with an iPhone: How to activate MUCHO mobile services? - FAQ | Mucho Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My Internet connection does not work with an iPhone: How to activate MUCHO mobile services? - FAQ | Mucho Mobile\" \/>\n<meta property=\"og:description\" content=\"Some newer phones require a properly configured internet connection in order to connect the smartphone to the MUCHO network. 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