{"id":16318,"date":"2025-10-09T12:59:03","date_gmt":"2025-10-09T12:59:03","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16318"},"modified":"2025-11-03T15:18:20","modified_gmt":"2025-11-03T15:18:20","slug":"how-do-i-install-and-activate-my-mucho-esim","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/en\/item\/how-do-i-install-and-activate-my-mucho-esim\/","title":{"rendered":"How do I install and activate my MUCHO eSIM?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Installation on Android (Samsung)  <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before you start :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Display the MUCHO QR code on another device.<\/li>\n\n\n\n<li>Check that you have a <strong>stable Internet connection <\/strong>(Wi-Fi recommended).<\/li>\n\n\n\n<li>The single-use QR code.<\/li>\n\n\n\n<li>Do not delete the eSIM after installation, as it cannot be reinstalled.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Installation steps :  <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Settings<\/strong> &gt; <strong>Connections<\/strong> &gt; <strong>SIM card manager<\/strong> &gt; <strong>Add SIM<\/strong>.<\/li>\n\n\n\n<li>Touch Scan a QR code (or the camera opens automatically).<\/li>\n\n\n\n<li>Scan the MUCHO QR code displayed on the other device<\/li>\n\n\n\n<li>Follow the on-screen instructions to install the eSIM profile<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Installation on iPhone<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before you start :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Display the MUCHO QR code on another device.<\/li>\n\n\n\n<li>Check that you have a <strong>stable Internet connection <\/strong>(Wi-Fi recommended).<\/li>\n\n\n\n<li>The single-use QR code.<\/li>\n\n\n\n<li>Do not delete the eSIM after installation, as it cannot be reinstalled.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Installation steps :  <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Settings <\/strong>&gt; <strong>Cellular data<\/strong>.<\/li>\n\n\n\n<li>Touch <strong>Add eSIM<\/strong>.<\/li>\n\n\n\n<li>Select <strong>Use QR code<\/strong>.<\/li>\n\n\n\n<li>Scan the MUCHO QR code displayed on the other device.<\/li>\n\n\n\n<li>Follow the on-screen instructions to install the eSIM profile.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">eSIM activation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To activate your eSIM quickly and easily, follow the instructions <a href=\"https:\/\/2go.muchomobile.ch\/sim-replace\/activation\/\">here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What should I do if installation or activation doesn&#8217;t work?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your Internet connection. <strong>Remember<\/strong>: your Internet connection must be stable (Wi-Fi recommended).<\/li>\n\n\n\n<li>Restart your phone after installation<\/li>\n\n\n\n<li>If the Internet doesn&#8217;t work, check the APN configuration<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/internet-not-working-iphone\/\">Explanation of apn-iphone configuration<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/sim-not-working-samsung\/\">Explanation of apn-samsung configuration<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/internet-does-not-work-android\/\">Explanation of apn-android configuration<\/a><\/li>\n\n\n\n<li>iphone users: if your iMessage\/Facetime does not work, check the configuration :<\/li>\n\n\n\n<li><a href=\"\/en\/?p=16341\">Explanation of iMessage configuration<\/a><\/li>\n\n\n\n<li>Make sure your device is up to date (iOS or Android)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How do I transfer my eSIM or switch back to a physical SIM?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Transfert vers un nouvel appareil&nbsp;<\/strong>:<\/li>\n\n\n\n<li>R\u00e9cup\u00e9rer l\u2019email nomm\u00e9 \u00ab&nbsp;Installez votre eSIM d\u00e8s maintenant\u00bb contenant le QR code re\u00e7u pr\u00e9c\u00e9demment. (Si vous n\u2019\u00eates plus en possession de cet email, contactez notre service client pour demander un nouveau QR code.)<\/li>\n\n\n\n<li>Delete the eSIM on your old phone<\/li>\n\n\n\n<li>Repeat installation and activation steps<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/how-do-i-install-and-activate-my-mucho-esim\/\">Android (Samsung) installation <\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/how-do-i-install-and-activate-my-mucho-esim\/\">iPhone installation<\/a><\/li>\n\n\n\n<li><strong>Back to a physical SIM <\/strong>: contact our Customer Service department to request a new physical SIM.<\/li>\n\n\n\n<li><strong>If you lose or change your phone: <\/strong>contact our customer service department to deactivate your current eSIM and generate a new one.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Installation on Android (Samsung) Before you start : Installation steps : Installation on iPhone Before you start : Installation steps : eSIM activation To activate your eSIM quickly and easily, follow the instructions here. What should I do if installation or activation doesn&#8217;t work? How do I transfer my eSIM or switch back to a [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[5504],"ht-kb-tag":[5508,5509,5510],"class_list":["post-16318","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-everything-you-need-to-know-about-mucho-esim","ht_kb_tag-esim","ht_kb_tag-esim-mucho","ht_kb_tag-installer-esim"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do I install and activate my MUCHO eSIM? - FAQ | Mucho Mobile<\/title>\n<meta name=\"description\" content=\"Learn how to easily install and activate your MUCHO eSIM on your device, step by step.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I install and activate my MUCHO eSIM? 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