{"id":16495,"date":"2025-11-13T17:11:42","date_gmt":"2025-11-13T17:11:42","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16495"},"modified":"2025-11-19T13:17:44","modified_gmt":"2025-11-19T13:17:44","slug":"how-to-activate-my-new-mucho-sim-card","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/en\/item\/how-to-activate-my-new-mucho-sim-card\/","title":{"rendered":"How do I activate my new MUCHO SIM card?"},"content":{"rendered":"\n<ol class=\"wp-block-list\">\n<li>Go to <strong><a href=\"https:\/\/2go.muchomobile.ch\/sim-replace\/4\/en\/\">muchomobile.ch\/replace<\/a><\/strong><\/li>\n\n\n\n<li>Follow the instructions on the screen<\/li>\n\n\n\n<li>Once activation is confirmed, insert the new SIM into your phone<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> Do not remove your current SIM until the activation is complete.<br>Your current SIM is required to receive the authentication SMS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><a><strong>I am not receiving <\/strong><\/a><strong>authentication SMS, what should I do?<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Basic checks<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure your phone has network coverage<\/li>\n\n\n\n<li>Keep the old SIM inserted<\/li>\n\n\n\n<li>Restart your phone if needed<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><a>Android users (Google Messages)<\/a><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The authentication SMS may be placed in spam.<br>To check:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Google Messages<\/strong><\/li>\n\n\n\n<li>Tap your profile picture (top right)<\/li>\n\n\n\n<li>Go to <strong>Spam &amp; blocked<\/strong><\/li>\n\n\n\n<li>Look for the MUCHO message<\/li>\n\n\n\n<li>Tap <strong>Unblock<\/strong> or <strong>Mark as not spam<\/strong><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What should I do if installation or activation doesn&#8217;t work?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restart your phone after installation<\/li>\n\n\n\n<li>If the Internet doesn&#8217;t work, check the APN configuration<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/internet-not-working-iphone\/\"><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/internet-not-working-iphone\/\">Explanation of apn-iphone configuration<\/a><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/sim-not-working-samsung\/\"><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/sim-not-working-samsung\/\">Explanation of apn-samsung configuration<\/a><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/internet-does-not-work-android\/\"><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/internet-does-not-work-android\/\">Explanation of apn-android configuration<\/a><\/a><\/li>\n\n\n\n<li><strong>iphone users<\/strong>: if your iMessage\/Facetime does not work, check the configuration :<\/li>\n\n\n\n<li><a href=\"\/en\/?p=16341\"><a href=\"\/en\/?p=16341\">Explanation of iMessage configuration<\/a><\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><a>Need help?<\/a><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Contact our Customer Service at <strong>0800 560 035<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Important: Do not remove your current SIM until the activation is complete.Your current SIM is required to receive the authentication SMS. I am not receiving authentication SMS, what should I do? Basic checks Android users (Google Messages) The authentication SMS may be placed in spam.To check: What should I do if installation or activation doesn&#8217;t [&hellip;]<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[5579],"ht-kb-tag":[5586,5587,5514],"class_list":["post-16495","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-replacement-of-your-mucho-sim-card","ht_kb_tag-install-sim","ht_kb_tag-mucho-sim","ht_kb_tag-sim-mucho"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do I activate my new MUCHO SIM card? - FAQ | Mucho Mobile<\/title>\n<meta name=\"description\" content=\"Learn how to easily install and activate your new MUCHO SIM on your device, step by step.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I activate my new MUCHO SIM card? 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