{"id":16509,"date":"2025-11-13T17:50:01","date_gmt":"2025-11-13T17:50:01","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16509"},"modified":"2026-09-10T08:26:19","modified_gmt":"2026-09-10T08:26:19","slug":"what-to-do-if-installation-or-activation-does-not-work","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/en\/item\/what-to-do-if-installation-or-activation-does-not-work\/","title":{"rendered":"What should I do if installation or activation doesn&#8217;t work?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">No worries! In most cases, a few simple steps can help resolve the issue.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restart your phone after installation<\/li>\n\n\n\n<li>If the Internet doesn&#8217;t work, check the APN configuration (MUCHO \/ internet)<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/internet-not-working-iphone\/\">Explanation of apn-iphone configuration<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/sim-not-working-samsung\/\">Explanation of apn-samsung configuration<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/internet-does-not-work-android\/\">Explanation of apn-android configuration<\/a><\/li>\n\n\n\n<li>iphone users: if your iMessage\/Facetime does not work, check the configuration :<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/en\/item\/how-to-set-up-imessage\/\">Explanation of iMessage configuration<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue persists, please contact our Customer Service team on <strong>0800 560 035<\/strong>. We\u2019ll be happy to help!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No worries! In most cases, a few simple steps can help resolve the issue. If the issue persists, please contact our Customer Service team on 0800 560 035. We\u2019ll be happy to help!<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[5579],"ht-kb-tag":[5586,5587,5514],"class_list":["post-16509","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-replacement-of-your-mucho-sim-card","ht_kb_tag-install-sim","ht_kb_tag-mucho-sim","ht_kb_tag-sim-mucho"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What should I do if installation or activation doesn&#039;t work? - FAQ | Mucho Mobile<\/title>\n<meta name=\"description\" content=\"Having trouble installing or activating your MUCHO SIM? 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