{"id":16541,"date":"2025-11-21T10:51:37","date_gmt":"2025-11-21T10:51:37","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16541"},"modified":"2026-09-07T08:20:00","modified_gmt":"2026-09-07T08:20:00","slug":"i-have-several-mucho-sim-cards-why-did-i-receive-a-new-sim-for-only-one-of-my-numbers","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/en\/item\/i-have-several-mucho-sim-cards-why-did-i-receive-a-new-sim-for-only-one-of-my-numbers\/","title":{"rendered":"I have several MUCHO SIM cards. Why did I receive a new SIM for only one of my numbers?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This is normal. Several situations can explain it:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Shipments are done in batches<\/strong><br>New SIM cards are sent out in waves.<br>If several of your numbers require replacement, you will receive their SIM cards in separate letters, sometimes a few days apart.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Your other number may not need a replacement<\/strong><br>If the SIM card for your other number was <strong>sent on or after September 1<sup>st<\/sup> 2025<\/strong>, it is already compatible with our network update.<br>In this case, no replacement is needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Any SIM card requiring replacement will automatically be sent by mail<\/strong><br>You do not need to take any action:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a SIM card needs to be replaced, you will receive it automatically by mail.<\/li>\n\n\n\n<li>If you receive nothing, your current SIM card is already compatible.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This is normal. Several situations can explain it: 1. Shipments are done in batchesNew SIM cards are sent out in waves.If several of your numbers require replacement, you will receive their SIM cards in separate letters, sometimes a few days apart. 2. Your other number may not need a replacementIf the SIM card for your [&hellip;]<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[5579],"ht-kb-tag":[5586,5587,5514],"class_list":["post-16541","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-replacement-of-your-mucho-sim-card","ht_kb_tag-install-sim","ht_kb_tag-mucho-sim","ht_kb_tag-sim-mucho"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I have several MUCHO SIM cards. Why did I receive a new SIM for only one of my numbers? - FAQ | Mucho Mobile<\/title>\n<meta name=\"description\" content=\"Why was only one of your MUCHO SIM cards replaced? 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