{"id":16666,"date":"2025-12-23T15:10:50","date_gmt":"2025-12-23T15:10:50","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16666"},"modified":"2025-12-24T07:16:50","modified_gmt":"2025-12-24T07:16:50","slug":"i-received-a-message-saying-my-phone-was-not-compatible-but-it-seems-to-work-why","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/en\/item\/i-received-a-message-saying-my-phone-was-not-compatible-but-it-seems-to-work-why\/","title":{"rendered":"I received a message saying my phone was not compatible, but it seems to work. Why?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Some phones may be compatible with 4G calling (VoLTE) depending on several factors, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the installed software version (Requirement: <strong>Android 15<\/strong> or <strong>iOS 16<\/strong>),<\/li>\n\n\n\n<li>the network settings enabled on the device,<\/li>\n\n\n\n<li>the effective registration of the phone on the VoLTE network.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your phone can make calls over 4G (VoLTE), no change is required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Check your phone compatibility <a href=\"https:\/\/help.muchomobile.ch\/en\/item\/will-my-phone-still-be-compatible\/\">here<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some phones may be compatible with 4G calling (VoLTE) depending on several factors, including: If your phone can make calls over 4G (VoLTE), no change is required. Check your phone compatibility here.<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[5620],"ht-kb-tag":[5627,5514],"class_list":["post-16666","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-end-of-3g-in-switzerland","ht_kb_tag-end-of-3g","ht_kb_tag-sim-mucho"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I received a message saying my phone was not compatible, but it seems to work. 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