{"id":16419,"date":"2025-10-10T09:29:01","date_gmt":"2025-10-10T09:29:01","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16419"},"modified":"2025-10-10T10:09:38","modified_gmt":"2025-10-10T10:09:38","slug":"como-instalo-y-activo-mi-esim-de-mucho","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/es\/item\/como-instalo-y-activo-mi-esim-de-mucho\/","title":{"rendered":"\u00bfC\u00f3mo instalo y activo mi eSIM de MUCHO?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Instalaci\u00f3n en Android (Samsung)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de comenzar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Muestre el c\u00f3digo QR de MUCHO en otro dispositivo.<\/li>\n\n\n\n<li>Verifique que tenga una <strong>conexi\u00f3n a Internet estable<\/strong> (se recomienda Wi-Fi).<\/li>\n\n\n\n<li>El c\u00f3digo QR es de un solo uso.<\/li>\n\n\n\n<li>No elimine la eSIM despu\u00e9s de la instalaci\u00f3n, no podr\u00e1 reinstalarse.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pasos de instalaci\u00f3n:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Abra <strong>Configuraci\u00f3n<\/strong> &gt; <strong>Conexiones<\/strong> &gt; <strong>Administrador de tarjetas SIM<\/strong> &gt; <strong>Agregar SIM<\/strong>.<\/li>\n\n\n\n<li>Toque Escanear c\u00f3digo QR (o la c\u00e1mara se abrir\u00e1 autom\u00e1ticamente).<\/li>\n\n\n\n<li>Escanee el c\u00f3digo QR de MUCHO que se muestra en el otro dispositivo.<\/li>\n\n\n\n<li>Siga las instrucciones en pantalla para instalar el perfil eSIM.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Instalaci\u00f3n en iPhone<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de comenzar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Muestre el c\u00f3digo QR de MUCHO en otro dispositivo.<\/li>\n\n\n\n<li>Verifique que tenga una <strong>conexi\u00f3n a Internet estable<\/strong> (se recomienda Wi-Fi).<\/li>\n\n\n\n<li>El c\u00f3digo QR es de un solo uso.<\/li>\n\n\n\n<li>No elimine la eSIM despu\u00e9s de la instalaci\u00f3n, no podr\u00e1 reinstalarse.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pasos de instalaci\u00f3n:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Abra <strong>Ajustes<\/strong> &gt; <strong>Datos celulares<\/strong>.<\/li>\n\n\n\n<li>Toque <strong>Agregar eSIM<\/strong>.<\/li>\n\n\n\n<li>Seleccione <strong>Usar c\u00f3digo QR<\/strong>.<\/li>\n\n\n\n<li>Escanee el c\u00f3digo QR de MUCHO que se muestra en el otro dispositivo.<\/li>\n\n\n\n<li>Siga las instrucciones en pantalla para instalar el perfil eSIM.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Activaci\u00f3n de la eSIM<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para activar su eSIM r\u00e1pida y f\u00e1cilmente, siga las instrucciones <a href=\"https:\/\/2go.muchomobile.ch\/sim-replace\/activation\/\">aqu\u00ed<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQu\u00e9 hacer si la instalaci\u00f3n o activaci\u00f3n no funciona?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifique su conexi\u00f3n a Internet. <strong>Recordatorio:<\/strong> su conexi\u00f3n debe ser estable (se recomienda Wi-Fi).<\/li>\n\n\n\n<li>Reinicie su tel\u00e9fono despu\u00e9s de la instalaci\u00f3n.<\/li>\n\n\n\n<li>Si Internet no funciona, verifique la configuraci\u00f3n del APN.<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/es\/item\/internet-no-funciona-iphone\/\">Explicaci\u00f3n para configuraci\u00f3n APN iPhone<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/es\/item\/sim-no-funciona-samsung\/\">Explicaci\u00f3n para configuraci\u00f3n APN Samsung<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/es\/item\/internet-no-funciona-android\/\">Explicaci\u00f3n para configuraci\u00f3n APN Android<\/a><\/li>\n\n\n\n<li>Usuarios de iPhone: si iMessage\/FaceTime no funciona, verifique la configuraci\u00f3n:<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/es\/item\/como-configurar-imessage\/\">Explicaci\u00f3n para configuraci\u00f3n iMessage<\/a><\/li>\n\n\n\n<li>Aseg\u00farese de que su dispositivo est\u00e9 actualizado (iOS o Android).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo transferir mi eSIM o volver a una SIM f\u00edsica?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Transferencia a un nuevo dispositivo:<\/strong><\/li>\n\n\n\n<li><span style=\"background-color: rgba(102, 102, 102, 0.2);\">Recupere el correo electr\u00f3nico titulado \u00abInstale su eSIM ahora\u00bb que contiene el c\u00f3digo QR recibido previamente. (Si ya no tiene este correo, contacte a nuestro servicio de atenci\u00f3n al cliente para solicitar un nuevo c\u00f3digo QR.)Elimine la eSIM de su tel\u00e9fono anterior.<\/span><\/li>\n\n\n\n<li>Repita los pasos de instalaci\u00f3n y activaci\u00f3n:<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/es\/item\/como-instalo-y-activo-mi-esim-de-mucho\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instalaci\u00f3n Android (Samsung)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/es\/item\/como-instalo-y-activo-mi-esim-de-mucho\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instalaci\u00f3n iPhone<\/a><\/li>\n<\/ul>\n\n\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul>\n<li><strong>Volver a una SIM f\u00edsica:<\/strong> contacte a nuestro Servicio de Atenci\u00f3n al Cliente para solicitar una nueva SIM f\u00edsica.<\/li>\n<li><strong>En caso de p\u00e9rdida o cambio de tel\u00e9fono:<\/strong> contacte a nuestro servicio de atenci\u00f3n al cliente para desactivar la eSIM actual y generar una nueva.<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>","protected":false},"excerpt":{"rendered":"<p>Instalaci\u00f3n en Android (Samsung) Antes de comenzar: Pasos de instalaci\u00f3n: Instalaci\u00f3n en iPhone Antes de comenzar: Pasos de instalaci\u00f3n: Activaci\u00f3n de la eSIM Para activar su eSIM r\u00e1pida y f\u00e1cilmente, siga las instrucciones aqu\u00ed. \u00bfQu\u00e9 hacer si la instalaci\u00f3n o activaci\u00f3n no funciona? \u00bfC\u00f3mo transferir mi eSIM o volver a una SIM f\u00edsica? Volver a [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[5534],"ht-kb-tag":[1613,5540,5541],"class_list":["post-16419","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-todo-sobre-la-esim-mucho","ht_kb_tag-esim-3","ht_kb_tag-esim-mucho","ht_kb_tag-instalar-esim"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo instalo y activo mi eSIM de MUCHO? - FAQ | Mucho Mobile<\/title>\n<meta name=\"description\" content=\"Descubra c\u00f3mo instalar y activar f\u00e1cilmente su eSIM MUCHO en su dispositivo, paso a paso.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfC\u00f3mo instalo y activo mi eSIM de MUCHO? 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