{"id":16517,"date":"2025-11-13T18:18:32","date_gmt":"2025-11-13T18:18:32","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16517"},"modified":"2026-09-10T08:31:31","modified_gmt":"2026-09-10T08:31:31","slug":"que-hacer-si-la-instalacion-o-activacion-no-funciona","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/es\/item\/que-hacer-si-la-instalacion-o-activacion-no-funciona\/","title":{"rendered":"\u00bfQu\u00e9 hacer si la instalaci\u00f3n o activaci\u00f3n no funciona?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u00a1No te preocupes! En la mayor\u00eda de los casos, el problema se puede solucionar r\u00e1pidamente siguiendo unos sencillos pasos.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reinicie su tel\u00e9fono despu\u00e9s de la instalaci\u00f3n.<\/li>\n\n\n\n<li>Si Internet no funciona, verifique la configuraci\u00f3n del APN.  (MUCHO \/ internet)<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/es\/item\/internet-no-funciona-iphone\/\">Explicaci\u00f3n para configuraci\u00f3n APN iPhone<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/es\/item\/sim-no-funciona-samsung\/\">Explicaci\u00f3n para configuraci\u00f3n APN Samsung<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/es\/item\/internet-no-funciona-android\/\">Explicaci\u00f3n para configuraci\u00f3n APN Android<\/a><\/li>\n\n\n\n<li>Usuarios de iPhone: si iMessage\/FaceTime no funciona, verifique la configuraci\u00f3n:<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/es\/item\/como-configurar-imessage\/\">Explicaci\u00f3n para configuraci\u00f3n iMessage<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfEl problema persiste?<\/strong><br>Si el problema contin\u00faa, ponte en contacto con nuestro <strong>Servicio de Atenci\u00f3n al Cliente llamando al 0800 560 035<\/strong>. \u00a1Estaremos encantados de ayudarte!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a1No te preocupes! En la mayor\u00eda de los casos, el problema se puede solucionar r\u00e1pidamente siguiendo unos sencillos pasos. \u00bfEl problema persiste?Si el problema contin\u00faa, ponte en contacto con nuestro Servicio de Atenci\u00f3n al Cliente llamando al 0800 560 035. \u00a1Estaremos encantados de ayudarte!<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[5583],"ht-kb-tag":[5589,5530],"class_list":["post-16517","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-sustitucion-de-su-tarjeta-sim-mucho","ht_kb_tag-instalar-sim","ht_kb_tag-sim-mucho"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfQu\u00e9 hacer si la instalaci\u00f3n o activaci\u00f3n no funciona? - FAQ | Mucho Mobile<\/title>\n<meta name=\"description\" content=\"\u00bfProblemas al instalar o activar su SIM MUCHO? 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