{"id":16707,"date":"2026-01-19T10:37:38","date_gmt":"2026-01-19T10:37:38","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16707"},"modified":"2026-09-07T09:16:39","modified_gmt":"2026-09-07T09:16:39","slug":"como-verificar-y-activar-volte","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/es\/item\/como-verificar-y-activar-volte\/","title":{"rendered":"\u00bfC\u00f3mo verificar y activar VoLTE?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Depende del modelo de su dispositivo y de la configuraci\u00f3n VoLTE.<br>Para seguir realizando y recibiendo llamadas, su smartphone debe:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Ser compatible con VoLTE<br>\u2022 Tener la opci\u00f3n VoLTE disponible en los ajustes<br>\u2022 Contar con <strong>Android 15 o superior<\/strong> (para Samsung) o <strong>iOS 16 \/ 26.1 o superior<\/strong> (para iPhone)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo verificar si VoLTE est\u00e1 disponible?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>iPhone<\/strong><br>Esto se refiere a la versi\u00f3n 16 de iOS. A partir de la versi\u00f3n 26.1 de iOS, VoLTE se instala autom\u00e1ticamente y ya no es visible. Seleccione 5G autom\u00e1ticamente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Ajustes<\/strong><br>Pulse <strong>Datos m\u00f3viles<\/strong><br>Seleccione <strong>Opciones<\/strong><br>Vaya a <strong>Voz y datos<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Resultado :<\/strong><br>\u2022 Si ve <strong>VoLTE<\/strong> \u2192 su dispositivo es compatible<br>\u2022 Si no ve VoLTE \u2192 su dispositivo probablemente no es compatible<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Android (Samsung)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Ajustes<\/strong><br>Vaya a <strong>Conexiones<\/strong><br>Pulse <strong>Redes m\u00f3viles<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Resultado :<\/strong><br>\u2022 Si aparece la opci\u00f3n <strong>Llamadas VoLTE<\/strong> \u2192 dispositivo compatible<br>\u2022 Si la opci\u00f3n no aparece \u2192 dispositivo probablemente no compatible<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo activar VoLTE?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>iPhone<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Ajustes<\/strong><br>Pulse <strong>Datos m\u00f3viles<\/strong><br>Seleccione <strong>Opciones<\/strong><br>Vaya a <strong>Voz y datos<\/strong><br>Seleccione <strong>VoLTE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Android (Samsung)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Ajustes<\/strong><br>Vaya a <strong>Conexiones<\/strong><br>Pulse <strong>Redes m\u00f3viles<\/strong><br>Active <strong>Llamadas VoLTE<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo actualizar su smartphone?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Actualizar Android (Samsung \u2013 Android 15 o superior)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Ajustes<\/strong><br>Vaya a <strong>Actualizaci\u00f3n de software<\/strong><br>Pulse <strong>Descargar e instalar<\/strong><br>Reinicie su smartphone<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Resultado :<\/strong><br>\u2022 Si se ofrece <strong>Android 15 o superior<\/strong>, inst\u00e1lelo<br>\u2022 Si no hay actualizaci\u00f3n disponible, su dispositivo probablemente no podr\u00e1 actualizarse a Android 15<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Actualizar iPhone (iOS 16 o superior)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Ajustes<\/strong><br>Vaya a <strong>General<\/strong><br>Pulse <strong>Actualizaci\u00f3n de software<\/strong><br>Seleccione <strong>Descargar e instalar<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Verificar versi\u00f3n del software<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Samsung (Android)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Ajustes<\/strong><br>Vaya a <strong>Acerca del tel\u00e9fono<\/strong><br>Revise <strong>Versi\u00f3n de Android<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Android 15 o superior \u2192 compatible<br>\u2022 Android 14 o inferior \u2192 actualizaci\u00f3n necesaria<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>iPhone<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Ajustes<\/strong><br>Vaya a <strong>General<\/strong><br>Pulse <strong>Informaci\u00f3n<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 iOS 16 o superior \u2192 compatible<br>\u2022 Inferior \u2192 actualizaci\u00f3n necesaria<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Informaci\u00f3n importante<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 No todos los smartphones pueden actualizarse a Android 15 o iOS 16<br>\u2022 Aunque el smartphone sea reciente, no garantiza autom\u00e1ticamente la compatibilidad VoLTE<br>\u2022 Seg\u00fan el modelo, la visualizaci\u00f3n de VoLTE puede variar<br>\u2022 Si su dispositivo no es compatible, puede ser necesario cambiar de smartphone para seguir realizando llamadas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfNecesita ayuda?<\/strong><br>En caso de duda, nuestro <strong>servicio de atenci\u00f3n al cliente MUCHO<\/strong> est\u00e1 a su disposici\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Depende del modelo de su dispositivo y de la configuraci\u00f3n VoLTE.Para seguir realizando y recibiendo llamadas, su smartphone debe: \u2022 Ser compatible con VoLTE\u2022 Tener la opci\u00f3n VoLTE disponible en los ajustes\u2022 Contar con Android 15 o superior (para Samsung) o iOS 16 \/ 26.1 o superior (para iPhone) \u00bfC\u00f3mo verificar si VoLTE est\u00e1 disponible? [&hellip;]<\/p>\n","protected":false},"author":13,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[5624],"ht-kb-tag":[4487,5628,4481,5530,5640],"class_list":["post-16707","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-fin-de-la-3g-en-suiza","ht_kb_tag-android-2","ht_kb_tag-fin-del-3g","ht_kb_tag-iphone-3","ht_kb_tag-sim-mucho","ht_kb_tag-volte"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo verificar y activar VoLTE? - FAQ | Mucho Mobile<\/title>\n<meta name=\"description\" content=\"Descubra c\u00f3mo verificar, activar y actualizar VoLTE en su smartphone. 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