{"id":16417,"date":"2025-10-10T09:25:02","date_gmt":"2025-10-10T09:25:02","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16417"},"modified":"2025-10-10T10:07:59","modified_gmt":"2025-10-10T10:07:59","slug":"como-instalo-e-ativo-minha-esim-mucho","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/pt\/item\/como-instalo-e-ativo-minha-esim-mucho\/","title":{"rendered":"Como instalo e ativo minha eSIM MUCHO?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Instala\u00e7\u00e3o em Android (Samsung)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de come\u00e7ar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exiba o QR code MUCHO em outro dispositivo.<\/li>\n\n\n\n<li>Verifique se voc\u00ea tem uma <strong>conex\u00e3o de Internet est\u00e1vel<\/strong> (Wi-Fi recomendado).<\/li>\n\n\n\n<li>O QR code \u00e9 de uso \u00fanico.<\/li>\n\n\n\n<li>N\u00e3o exclua a eSIM ap\u00f3s a instala\u00e7\u00e3o, ela n\u00e3o poder\u00e1 ser reinstalada.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Etapas de instala\u00e7\u00e3o:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Abra <strong>Configura\u00e7\u00f5es<\/strong> &gt; <strong>Conex\u00f5es<\/strong> &gt; <strong>Gerenciador de cart\u00e3o SIM<\/strong> &gt; <strong>Adicionar SIM<\/strong>.<\/li>\n\n\n\n<li>Toque em Escanear QR code (ou a c\u00e2mera abrir\u00e1 automaticamente).<\/li>\n\n\n\n<li>Escaneie o QR code MUCHO exibido no outro dispositivo.<\/li>\n\n\n\n<li>Siga as instru\u00e7\u00f5es na tela para instalar o perfil eSIM.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Instala\u00e7\u00e3o no iPhone<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de come\u00e7ar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exiba o QR code MUCHO em outro dispositivo.<\/li>\n\n\n\n<li>Verifique se voc\u00ea tem uma <strong>conex\u00e3o de Internet est\u00e1vel<\/strong> (Wi-Fi recomendado).<\/li>\n\n\n\n<li>O QR code \u00e9 de uso \u00fanico.<\/li>\n\n\n\n<li>N\u00e3o exclua a eSIM ap\u00f3s a instala\u00e7\u00e3o, ela n\u00e3o poder\u00e1 ser reinstalada.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Etapas de instala\u00e7\u00e3o:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Abra <strong>Configura\u00e7\u00f5es<\/strong> &gt; <strong>Dados celulares<\/strong>.<\/li>\n\n\n\n<li>Toque em <strong>Adicionar eSIM<\/strong>.<\/li>\n\n\n\n<li>Selecione <strong>Usar QR code<\/strong>.<\/li>\n\n\n\n<li>Escaneie o QR code MUCHO exibido no outro dispositivo.<\/li>\n\n\n\n<li>Siga as instru\u00e7\u00f5es na tela para instalar o perfil eSIM.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Ativa\u00e7\u00e3o da eSIM<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para ativar sua eSIM r\u00e1pida e facilmente, siga as instru\u00e7\u00f5es <a href=\"https:\/\/2go.muchomobile.ch\/sim-replace\/activation\/\">aqui<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O que fazer se a instala\u00e7\u00e3o ou ativa\u00e7\u00e3o n\u00e3o funcionar?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifique sua conex\u00e3o de Internet. <strong>Lembrete:<\/strong> sua conex\u00e3o deve ser est\u00e1vel (Wi-Fi recomendado).<\/li>\n\n\n\n<li>Reinicie seu telefone ap\u00f3s a instala\u00e7\u00e3o.<\/li>\n\n\n\n<li>Se a Internet n\u00e3o funcionar, verifique a configura\u00e7\u00e3o APN.<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/pt\/item\/internet-nao-funciona-iphone\/\">Explica\u00e7\u00e3o para configura\u00e7\u00e3o APN iPhone<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/pt\/item\/sim-nao-funciona-samsung\/\">Explica\u00e7\u00e3o para configura\u00e7\u00e3o APN Samsung<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/pt\/item\/a-internet-nao-funciona-androide\/\">Explica\u00e7\u00e3o para configura\u00e7\u00e3o APN Android<\/a><\/li>\n\n\n\n<li>Usu\u00e1rios de iPhone: se o iMessage\/FaceTime n\u00e3o funcionar, verifique a configura\u00e7\u00e3o:<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/pt\/item\/como-configurar-o-imessage\/\">Explica\u00e7\u00e3o para configura\u00e7\u00e3o iMessage<\/a><\/li>\n\n\n\n<li>Certifique-se de que seu dispositivo esteja atualizado (iOS ou Android).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Como transferir minha eSIM ou voltar para um SIM f\u00edsico?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Transfer\u00eancia para um novo dispositivo:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recupere o e-mail intitulado <strong>\u00abInstale o seu eSIM agora\u00bb<\/strong>, que cont\u00e9m o c\u00f3digo QR anteriormente recebido.<\/li>\n\n\n\n<li>Se j\u00e1 n\u00e3o tiver esse e-mail, contacte o nosso servi\u00e7o de apoio ao cliente para solicitar um novo c\u00f3digo QR.<\/li>\n\n\n\n<li>Elimine o eSIM do seu telem\u00f3vel antigo.<\/li>\n\n\n\n<li>Repita os passos de instala\u00e7\u00e3o e ativa\u00e7\u00e3o:<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/pt\/item\/como-instalo-e-ativo-minha-esim-mucho\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instala\u00e7\u00e3o Android (Samsung)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/pt\/item\/como-instalo-e-ativo-minha-esim-mucho\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instala\u00e7\u00e3o iPhone<\/a><\/li>\n<\/ul>\n\n\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul>\n<li><strong>Voltar para um SIM f\u00edsico:<\/strong> contate nosso Servi\u00e7o de Atendimento ao Cliente para solicitar um novo SIM f\u00edsico.<\/li>\n<li><strong>Em caso de perda ou troca de telefone:<\/strong> contate nosso servi\u00e7o de atendimento ao cliente para desativar a eSIM atual e gerar uma nova.<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>","protected":false},"excerpt":{"rendered":"<p>Instala\u00e7\u00e3o em Android (Samsung) Antes de come\u00e7ar: Etapas de instala\u00e7\u00e3o: Instala\u00e7\u00e3o no iPhone Antes de come\u00e7ar: Etapas de instala\u00e7\u00e3o: Ativa\u00e7\u00e3o da eSIM Para ativar sua eSIM r\u00e1pida e facilmente, siga as instru\u00e7\u00f5es aqui. O que fazer se a instala\u00e7\u00e3o ou ativa\u00e7\u00e3o n\u00e3o funcionar? Como transferir minha eSIM ou voltar para um SIM f\u00edsico? Transfer\u00eancia para [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[5533],"ht-kb-tag":[1205,5539,5538],"class_list":["post-16417","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-tudo-sobre-a-esim-mucho","ht_kb_tag-esim-2","ht_kb_tag-esim-mucho","ht_kb_tag-instalar-esim"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como instalo e ativo minha eSIM MUCHO? - FAQ | Mucho Mobile<\/title>\n<meta name=\"description\" content=\"Descubra como instalar e ativar facilmente o seu eSIM MUCHO no seu dispositivo, passo a passo.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como instalo e ativo minha eSIM MUCHO? - FAQ | Mucho Mobile\" \/>\n<meta property=\"og:description\" content=\"Descubra como instalar e ativar facilmente o seu eSIM MUCHO no seu dispositivo, passo a passo.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.muchomobile.ch\/pt\/item\/como-instalo-e-ativo-minha-esim-mucho\/\" \/>\n<meta property=\"og:site_name\" content=\"FAQ | Mucho Mobile\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-10T10:07:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/item\\\/como-instalo-e-ativo-minha-esim-mucho\\\/\",\"url\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/item\\\/como-instalo-e-ativo-minha-esim-mucho\\\/\",\"name\":\"Como instalo e ativo minha eSIM MUCHO? - FAQ | Mucho Mobile\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/#website\"},\"datePublished\":\"2025-10-10T09:25:02+00:00\",\"dateModified\":\"2025-10-10T10:07:59+00:00\",\"description\":\"Descubra como instalar e ativar facilmente o seu eSIM MUCHO no seu dispositivo, passo a passo.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/item\\\/como-instalo-e-ativo-minha-esim-mucho\\\/#breadcrumb\"},\"inLanguage\":\"pt\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/item\\\/como-instalo-e-ativo-minha-esim-mucho\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/item\\\/como-instalo-e-ativo-minha-esim-mucho\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Como instalo e ativo minha eSIM MUCHO?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/#website\",\"url\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/\",\"name\":\"FAQ | Mucho Mobile\",\"description\":\"Free on the best mobile network at the best price\",\"publisher\":{\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/#organization\",\"name\":\"Mucho Mobile\",\"url\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt\",\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/muchomobile.ch\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/Logo-MuchoMobile.png\",\"contentUrl\":\"https:\\\/\\\/muchomobile.ch\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/Logo-MuchoMobile.png\",\"width\":122,\"height\":41,\"caption\":\"Mucho Mobile\"},\"image\":{\"@id\":\"https:\\\/\\\/help.muchomobile.ch\\\/pt\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Como instalo e ativo minha eSIM MUCHO? - FAQ | Mucho Mobile","description":"Descubra como instalar e ativar facilmente o seu eSIM MUCHO no seu dispositivo, passo a passo.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"pt_PT","og_type":"article","og_title":"Como instalo e ativo minha eSIM MUCHO? - FAQ | Mucho Mobile","og_description":"Descubra como instalar e ativar facilmente o seu eSIM MUCHO no seu dispositivo, passo a passo.","og_url":"https:\/\/help.muchomobile.ch\/pt\/item\/como-instalo-e-ativo-minha-esim-mucho\/","og_site_name":"FAQ | Mucho Mobile","article_modified_time":"2025-10-10T10:07:59+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.muchomobile.ch\/pt\/item\/como-instalo-e-ativo-minha-esim-mucho\/","url":"https:\/\/help.muchomobile.ch\/pt\/item\/como-instalo-e-ativo-minha-esim-mucho\/","name":"Como instalo e ativo minha eSIM MUCHO? - FAQ | Mucho Mobile","isPartOf":{"@id":"https:\/\/help.muchomobile.ch\/pt\/#website"},"datePublished":"2025-10-10T09:25:02+00:00","dateModified":"2025-10-10T10:07:59+00:00","description":"Descubra como instalar e ativar facilmente o seu eSIM MUCHO no seu dispositivo, passo a passo.","breadcrumb":{"@id":"https:\/\/help.muchomobile.ch\/pt\/item\/como-instalo-e-ativo-minha-esim-mucho\/#breadcrumb"},"inLanguage":"pt","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.muchomobile.ch\/pt\/item\/como-instalo-e-ativo-minha-esim-mucho\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/help.muchomobile.ch\/pt\/item\/como-instalo-e-ativo-minha-esim-mucho\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/help.muchomobile.ch\/pt\/"},{"@type":"ListItem","position":2,"name":"Como instalo e ativo minha eSIM MUCHO?"}]},{"@type":"WebSite","@id":"https:\/\/help.muchomobile.ch\/pt\/#website","url":"https:\/\/help.muchomobile.ch\/pt\/","name":"FAQ | Mucho Mobile","description":"Free on the best mobile network at the best price","publisher":{"@id":"https:\/\/help.muchomobile.ch\/pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.muchomobile.ch\/pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt"},{"@type":"Organization","@id":"https:\/\/help.muchomobile.ch\/pt\/#organization","name":"Mucho Mobile","url":"https:\/\/help.muchomobile.ch\/pt\/","logo":{"@type":"ImageObject","inLanguage":"pt","@id":"https:\/\/help.muchomobile.ch\/pt\/#\/schema\/logo\/image\/","url":"https:\/\/muchomobile.ch\/blog\/wp-content\/uploads\/2021\/06\/Logo-MuchoMobile.png","contentUrl":"https:\/\/muchomobile.ch\/blog\/wp-content\/uploads\/2021\/06\/Logo-MuchoMobile.png","width":122,"height":41,"caption":"Mucho Mobile"},"image":{"@id":"https:\/\/help.muchomobile.ch\/pt\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/help.muchomobile.ch\/pt\/wp-json\/wp\/v2\/ht-kb\/16417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.muchomobile.ch\/pt\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.muchomobile.ch\/pt\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.muchomobile.ch\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.muchomobile.ch\/pt\/wp-json\/wp\/v2\/comments?post=16417"}],"version-history":[{"count":2,"href":"https:\/\/help.muchomobile.ch\/pt\/wp-json\/wp\/v2\/ht-kb\/16417\/revisions"}],"predecessor-version":[{"id":16437,"href":"https:\/\/help.muchomobile.ch\/pt\/wp-json\/wp\/v2\/ht-kb\/16417\/revisions\/16437"}],"wp:attachment":[{"href":"https:\/\/help.muchomobile.ch\/pt\/wp-json\/wp\/v2\/media?parent=16417"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.muchomobile.ch\/pt\/wp-json\/wp\/v2\/ht-kb-category?post=16417"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.muchomobile.ch\/pt\/wp-json\/wp\/v2\/ht-kb-tag?post=16417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}