{"id":16504,"date":"2025-11-13T17:40:29","date_gmt":"2025-11-13T17:40:29","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16504"},"modified":"2025-11-19T13:19:56","modified_gmt":"2025-11-19T13:19:56","slug":"como-ativar-meu-novo-cartao-sim-mucho","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/pt\/item\/como-ativar-meu-novo-cartao-sim-mucho\/","title":{"rendered":"Como ativar o seu novo SIM MUCHO?"},"content":{"rendered":"\n<ol class=\"wp-block-list\">\n<li>Aceda a <strong><a href=\"https:\/\/2go.muchomobile.ch\/sim-replace\/4\/pt\/\">muchomobile.ch\/replace<\/a><\/strong><\/li>\n\n\n\n<li>Siga as instru\u00e7\u00f5es apresentadas no ecr\u00e3<\/li>\n\n\n\n<li>Ap\u00f3s a confirma\u00e7\u00e3o da ativa\u00e7\u00e3o, insira o novo SIM no seu telefone<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Importante:<\/strong> N\u00e3o retire o SIM atual at\u00e9 que a ativa\u00e7\u00e3o esteja conclu\u00edda.<br>O SIM atual \u00e9 necess\u00e1rio para receber o SMS de autentica\u00e7\u00e3o.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><a>N\u00e3o recebe o SMS de autentica\u00e7\u00e3o?<\/a><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Verifica\u00e7\u00f5es b\u00e1sicas<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifique a cobertura de rede<\/li>\n\n\n\n<li>Mantenha o SIM antigo no telefone<\/li>\n\n\n\n<li>Reinicie o dispositivo se necess\u00e1rio<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><a>Utilizadores Android (Google Messages)<\/a><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O SMS pode ser marcado como spam.<br>Para verificar:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Abra <strong>Google Messages<\/strong><\/li>\n\n\n\n<li>Toque na sua foto de perfil (canto superior direito)<\/li>\n\n\n\n<li>Aceda a <strong>Spam e bloqueados<\/strong><\/li>\n\n\n\n<li>Procure a mensagem MUCHO<\/li>\n\n\n\n<li>Toque em <strong>Desbloquear<\/strong> ou <strong>Marcar como leg\u00edtima<\/strong><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><a>O que fazer se a instala\u00e7\u00e3o ou ativa\u00e7\u00e3o n\u00e3o funcionar?<\/a><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reinicie seu telefone ap\u00f3s a instala\u00e7\u00e3o.<\/li>\n\n\n\n<li>Se a Internet n\u00e3o funcionar, verifique a configura\u00e7\u00e3o APN.<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/pt\/item\/internet-nao-funciona-iphone\/\">Explica\u00e7\u00e3o para configura\u00e7\u00e3o APN iPhone<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/pt\/item\/sim-nao-funciona-samsung\/\">Explica\u00e7\u00e3o para configura\u00e7\u00e3o APN Samsung<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/pt\/item\/a-internet-nao-funciona-androide\/\">Explica\u00e7\u00e3o para configura\u00e7\u00e3o APN Android<\/a><\/li>\n\n\n\n<li>Usu\u00e1rios de iPhone: se o iMessage\/FaceTime n\u00e3o funcionar, verifique a configura\u00e7\u00e3o:<\/li>\n\n\n\n<li><a href=\"https:\/\/help.muchomobile.ch\/pt\/item\/como-configurar-o-imessage\/\">Explica\u00e7\u00e3o para configura\u00e7\u00e3o iMessage<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><a>Precisa de ajuda?<\/a><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Contacte o nosso Servi\u00e7o de Apoio ao Cliente: <strong>0800 560 035<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Importante: N\u00e3o retire o SIM atual at\u00e9 que a ativa\u00e7\u00e3o esteja conclu\u00edda.O SIM atual \u00e9 necess\u00e1rio para receber o SMS de autentica\u00e7\u00e3o. N\u00e3o recebe o SMS de autentica\u00e7\u00e3o? Verifica\u00e7\u00f5es b\u00e1sicas Utilizadores Android (Google Messages) O SMS pode ser marcado como spam.Para verificar: O que fazer se a instala\u00e7\u00e3o ou ativa\u00e7\u00e3o n\u00e3o funcionar? Precisa de ajuda? [&hellip;]<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[5582],"ht-kb-tag":[5590,5527],"class_list":["post-16504","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-substituicao-do-seu-cartao-sim-mucho","ht_kb_tag-instalar-sim","ht_kb_tag-sim-mucho"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como ativar o seu novo SIM MUCHO? - FAQ | Mucho Mobile<\/title>\n<meta name=\"description\" content=\"Aprenda a instalar e ativar facilmente seu novo SIM MUCHO no seu dispositivo, passo a passo.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como ativar o seu novo SIM MUCHO? 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