{"id":16709,"date":"2026-01-19T10:44:26","date_gmt":"2026-01-19T10:44:26","guid":{"rendered":"https:\/\/help.muchomobile.ch\/?post_type=ht_kb&#038;p=16709"},"modified":"2026-09-07T09:16:06","modified_gmt":"2026-09-07T09:16:06","slug":"como-verificar-se-o-volte-esta-disponivel","status":"publish","type":"ht_kb","link":"https:\/\/help.muchomobile.ch\/pt\/item\/como-verificar-se-o-volte-esta-disponivel\/","title":{"rendered":"Como verificar se o VoLTE est\u00e1 dispon\u00edvel?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Depende do modelo do seu dispositivo e da configura\u00e7\u00e3o VoLTE.<br>Para continuar a efetuar e receber chamadas, o seu smartphone deve:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Ser compat\u00edvel com VoLTE<br>\u2022 Ter a op\u00e7\u00e3o VoLTE dispon\u00edvel nas defini\u00e7\u00f5es<br>\u2022 Ter <strong>Android 15 ou superior<\/strong> (para Samsung) ou <strong>iOS 16 \/ 26.1 ou superior<\/strong> (para iPhone)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como verificar se o VoLTE est\u00e1 dispon\u00edvel?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>iPhone<\/strong><br>Isto refere-se \u00e0 vers\u00e3o 16 do iOS. A partir da vers\u00e3o 26.1, o VoLTE \u00e9 instalado automaticamente e deixa de estar vis\u00edvel. Selecione a op\u00e7\u00e3o 5G automaticamente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Defini\u00e7\u00f5es<\/strong><br>Toque em <strong>Dados m\u00f3veis<\/strong><br>Selecione <strong>Op\u00e7\u00f5es<\/strong><br>V\u00e1 para <strong>Voz e dados<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Resultado :<\/strong><br>\u2022 Se vir <strong>VoLTE<\/strong> \u2192 o seu dispositivo \u00e9 compat\u00edvel<br>\u2022 Se n\u00e3o vir VoLTE \u2192 o seu dispositivo provavelmente n\u00e3o \u00e9 compat\u00edvel<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Android (Samsung)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Defini\u00e7\u00f5es<\/strong><br>V\u00e1 para <strong>Liga\u00e7\u00f5es<\/strong><br>Toque em <strong>Redes m\u00f3veis<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Resultado :<\/strong><br>\u2022 Se aparecer a op\u00e7\u00e3o <strong>Chamadas VoLTE<\/strong> \u2192 dispositivo compat\u00edvel<br>\u2022 Se a op\u00e7\u00e3o n\u00e3o aparecer \u2192 dispositivo provavelmente n\u00e3o compat\u00edvel<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como ativar o VoLTE?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>iPhone<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Defini\u00e7\u00f5es<\/strong><br>Toque em <strong>Dados m\u00f3veis<\/strong><br>Selecione <strong>Op\u00e7\u00f5es<\/strong><br>V\u00e1 para <strong>Voz e dados<\/strong><br>Selecione <strong>VoLTE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Android (Samsung)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Defini\u00e7\u00f5es<\/strong><br>V\u00e1 para <strong>Liga\u00e7\u00f5es<\/strong><br>Toque em <strong>Redes m\u00f3veis<\/strong><br>Ative <strong>Chamadas VoLTE<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como atualizar o seu smartphone?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Atualizar Android (Samsung \u2013 Android 15 ou superior)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Defini\u00e7\u00f5es<\/strong><br>V\u00e1 para <strong>Atualiza\u00e7\u00e3o de software<\/strong><br>Toque em <strong>Transferir e instalar<\/strong><br>Reinicie o seu smartphone<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Resultado :<\/strong><br>\u2022 Se for oferecido <strong>Android 15 ou superior<\/strong>, instale-o<br>\u2022 Se n\u00e3o houver atualiza\u00e7\u00e3o dispon\u00edvel, o seu dispositivo provavelmente n\u00e3o poder\u00e1 ser atualizado para Android 15<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Atualizar iPhone (iOS 16 ou superior)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Defini\u00e7\u00f5es<\/strong><br>V\u00e1 para <strong>Geral<\/strong><br>Toque em <strong>Atualiza\u00e7\u00e3o de software<\/strong><br>Selecione <strong>Transferir e instalar<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Verificar vers\u00e3o do software<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Samsung (Android)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Defini\u00e7\u00f5es<\/strong><br>V\u00e1 para <strong>Sobre o telefone<\/strong><br>Verifique <strong>Vers\u00e3o do Android<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Android 15 ou superior \u2192 compat\u00edvel<br>\u2022 Android 14 ou inferior \u2192 atualiza\u00e7\u00e3o necess\u00e1ria<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>iPhone<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra <strong>Defini\u00e7\u00f5es<\/strong><br>V\u00e1 para <strong>Geral<\/strong><br>Toque em <strong>Sobre<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 iOS 16 ou superior \u2192 compat\u00edvel<br>\u2022 Inferior \u2192 atualiza\u00e7\u00e3o necess\u00e1ria<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Informa\u00e7\u00f5es importantes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Nem todos os smartphones podem ser atualizados para Android 15 ou iOS 16<br>\u2022 Mesmo um smartphone recente n\u00e3o garante automaticamente a compatibilidade VoLTE<br>\u2022 Dependendo do modelo, a apresenta\u00e7\u00e3o do VoLTE pode variar<br>\u2022 Se o seu dispositivo n\u00e3o for compat\u00edvel, poder\u00e1 ser necess\u00e1rio mudar de smartphone para continuar a efetuar chamadas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Precisa de ajuda?<\/strong><br>Em caso de d\u00favida, o nosso <strong>servi\u00e7o de apoio ao cliente MUCHO<\/strong> est\u00e1 \u00e0 sua disposi\u00e7\u00e3o.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Depende do modelo do seu dispositivo e da configura\u00e7\u00e3o VoLTE.Para continuar a efetuar e receber chamadas, o seu smartphone deve: \u2022 Ser compat\u00edvel com VoLTE\u2022 Ter a op\u00e7\u00e3o VoLTE dispon\u00edvel nas defini\u00e7\u00f5es\u2022 Ter Android 15 ou superior (para Samsung) ou iOS 16 \/ 26.1 ou superior (para iPhone) Como verificar se o VoLTE est\u00e1 dispon\u00edvel? [&hellip;]<\/p>\n","protected":false},"author":13,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"ht-kb-category":[5623],"ht-kb-tag":[5641,5630,4295,5527,5642],"class_list":["post-16709","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-fim-da-3g-na-suica","ht_kb_tag-android","ht_kb_tag-fim-do-3g","ht_kb_tag-iphone","ht_kb_tag-sim-mucho","ht_kb_tag-volte"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como verificar se o VoLTE est\u00e1 dispon\u00edvel? - FAQ | Mucho Mobile<\/title>\n<meta name=\"description\" content=\"Descubra como verificar, ativar e atualizar o VoLTE no seu smartphone. 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