Our unlimited MUCHO subscriptions and prepaid packages are intended for normal, private mobile use, in accordance with our currently applicable General Terms and Conditions.
Protecting the quality of the services provided to the MUCHO community is very important to us.
Extreme usage, such as business use (e.g. mass phone calls) or using the service as a replacement for a fixed Internet connection (e.g. installing SIM cards in routers or continuously using Internet tethering), puts the quality of our services at risk and is therefore prohibited.
Once such abusive usage is detected, you will automatically be notified by SMS. This will result in an automatic reduction of the Internet speed to 256 Kbps (the Internet service remains unlimited, but at a reduced speed).
In the event of prolonged and repeated excessive usage, promotional discounts granted may be terminated or contracts with the offending customers may be cancelled, in accordance with the currently applicable General Terms and Conditions.
What is considered abnormal Internet usage?
Abnormal Internet usage refers to usage that is non-mobile (fixed), business-related, or involves an unusually high volume of data consumption.
Excessive use of your SIM card occurs when our systems detect a data consumption volume that is higher than the average consumption of 90% of other MUCHO customers, in accordance with our current General Terms and Conditions.
The Top Speed Internet connection will be restored at the beginning of the next monthly cycle of your subscription or prepaid package.
How can I add additional Internet data?
With MUCHO, you can add an additional Internet option at any time by SMS or through your myMUCHO cockpit.
Activate an option by SMS
Simply send the name of the desired Internet option by SMS to 778.
For example, to add 5 GB:
For a prepaid package: Send PLUS5 by SMS to 778.
