How do I install and activate my MUCHO eSIM?

Installation on Android (Samsung)

Before you start :

• Display the MUCHO QR code on another device.
• Check that you have a stable Internet connection (Wi-Fi recommended).
• The single-use QR code.
• Do not delete the eSIM after installation, as it cannot be reinstalled.

Installation steps :

1. Open Settings > Connections > SIM card manager > Add SIM.
2. Touch Scan a QR code (or the camera opens automatically).
3. Scan the MUCHO QR code displayed on the other device
4. Follow the on-screen instructions to install the eSIM profile

Installation on iPhone

Before you start :

• Display the MUCHO QR code on another device.
• Check that you have a stable Internet connection (Wi-Fi recommended).
• The single-use QR code.
• Do not delete the eSIM after installation, as it cannot be reinstalled.

Installation steps :

1. Open Settings > Cellular data.
2. Touch Add eSIM.
3. Select Use QR code.
4. Scan the MUCHO QR code displayed on the other device.
5. Follow the on-screen instructions to install the eSIM profile.

eSIM activation

To activate your eSIM quickly and easily, follow the instructions here.

What should I do if installation or activation doesn’t work?

• Check your Internet connection. Remember: your Internet connection must be stable (Wi-Fi recommended).
• Restart your phone after installation
• If the Internet doesn’t work, check the APN configuration
• Explanation of apn-iphone configuration
• Explanation of apn-samsung configuration
• Explanation of apn-android configuration
• iphone users: if your iMessage/Facetime does not work, check the configuration :
• Explanation of iMessage configuration
• Make sure your device is up to date (iOS or Android)

How do I transfer my eSIM or switch back to a physical SIM?

• Transfert vers un nouvel appareil :
• Récupérer l’email nommé « Installez votre eSIM dès maintenant» contenant le QR code reçu précédemment. (Si vous n’êtes plus en possession de cet email, contactez notre service client pour demander un nouveau QR code.)
• Delete the eSIM on your old phone
• Repeat installation and activation steps
• Android (Samsung) installation
• iPhone installation
• Back to a physical SIM : contact our Customer Service department to request a new physical SIM.
• If you lose or change your phone: contact our customer service department to deactivate your current eSIM and generate a new one.