How do I install and activate my MUCHO eSIM?

Installation on Android (Samsung)

Before you start :

  • Display the MUCHO QR code on another device.
  • Check that you have a stable Internet connection (Wi-Fi recommended).
  • The single-use QR code.
  • Do not delete the eSIM after installation, as it cannot be reinstalled.

Installation steps :

  1. Open Settings > Connections > SIM card manager > Add SIM.
  2. Touch Scan a QR code (or the camera opens automatically).
  3. Scan the MUCHO QR code displayed on the other device
  4. Follow the on-screen instructions to install the eSIM profile

Installation on iPhone

Before you start :

  • Display the MUCHO QR code on another device.
  • Check that you have a stable Internet connection (Wi-Fi recommended).
  • The single-use QR code.
  • Do not delete the eSIM after installation, as it cannot be reinstalled.

Installation steps :

  1. Open Settings > Cellular data.
  2. Touch Add eSIM.
  3. Select Use QR code.
  4. Scan the MUCHO QR code displayed on the other device.
  5. Follow the on-screen instructions to install the eSIM profile.

eSIM activation

To activate your eSIM quickly and easily, follow the instructions here.

What should I do if installation or activation doesn’t work?

How do I transfer my eSIM or switch back to a physical SIM?

  • Transfert vers un nouvel appareil :
  • Récupérer l’email nommé « Installez votre eSIM dès maintenant» contenant le QR code reçu précédemment. (Si vous n’êtes plus en possession de cet email, contactez notre service client pour demander un nouveau QR code.)
  • Delete the eSIM on your old phone
  • Repeat installation and activation steps
  • Android (Samsung) installation
  • iPhone installation
  • Back to a physical SIM : contact our Customer Service department to request a new physical SIM.
  • If you lose or change your phone: contact our customer service department to deactivate your current eSIM and generate a new one.
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