- Go to muchomobile.ch/replace
- Follow the instructions on the screen
- Once activation is confirmed, insert the new SIM into your phone
Important: Do not remove your current SIM until the activation is complete.
Your current SIM is required to receive the authentication SMS.
I am not receiving authentication SMS, what should I do?
Basic checks
- Ensure your phone has network coverage
- Keep the old SIM inserted
- Restart your phone if needed
Android users (Google Messages)
The authentication SMS may be placed in spam.
To check:
- Open Google Messages
- Tap your profile picture (top right)
- Go to Spam & blocked
- Look for the MUCHO message
- Tap Unblock or Mark as not spam
What should I do if installation or activation doesn’t work?
- Restart your phone after installation
- If the Internet doesn’t work, check the APN configuration
- Explanation of apn-iphone configuration
- Explanation of apn-samsung configuration
- Explanation of apn-android configuration
- iphone users: if your iMessage/Facetime does not work, check the configuration :
- Explanation of iMessage configuration
Need help?
Contact our Customer Service at 0800 560 035.
